Shipping & Returns

Draft — pending legal review.

Shipping

Where we ship

REDIMO ships to addresses in the United States and Mexico. We do not yet ship to other countries.

Cost

Standard shipping is free on every order. There is no minimum order.

Orders to Mexico

Import duties and taxes are included in the price. There is nothing to pay at delivery.

Two watches in one order

When an order contains two or more watches, the second watch (the lower-priced one) is 30% off, applied automatically in the cart. It applies once per order, and add-ons do not count. If you return the full-price watch and keep the discounted one, the 30% discount is deducted from that refund, since the remaining order no longer qualifies.

Two caps in one order

When an order contains two or more caps, the second cap (the lower-priced one) is 50% off, applied automatically in the cart. It applies once per order.

When your order ships

Items marked available are in stock. We ship your order with tracking, free within the United States and Mexico, and email you the tracking number the day it leaves.

Tracking

You receive an email with a tracking link the day your order leaves. If tracking has not updated for 5 business days, write to us and we will open a trace with the carrier.

Wrong address, lost or damaged parcels

  • Check your address in the order confirmation email. We can change it any time before the order ships.
  • If a parcel is confirmed lost by the carrier, we send a replacement or refund your order, whichever you prefer.
  • If your order arrives damaged, send us a photo of the parcel and the item within 7 days of delivery. We replace it at no cost to you.

Returns

30 days to decide

If it is not what you expected, you may return it within 30 days of the delivery date for a refund of the price you paid for it. Returns work the same way for orders in the United States and Mexico.

Condition

To be accepted, a return must be:

  • in unworn condition: tried on, but with no scratches, marks or signs of use;
  • with every link and pin you removed, if you sized the bracelet. Sizing the bracelet to try the watch on is fine;
  • in its original box with everything that came with it.
  • Caps: unworn, unwashed, with their tags.

How to return

  1. Write to us through the contact page with your order number and the reason for the return.
  2. We reply within one business day with return instructions and the return address.
  3. Pack the item in its original packaging and send it with a tracked service. Keep your receipt.

[Return shipping: state who pays the return postage. Suggested: the customer pays return postage unless the item is defective or we sent the wrong item.]

Refunds

We inspect returns within 3 business days of receiving them and email you the result. Approved refunds go to your original payment method within 5 business days of approval. Your bank may need additional days to post it.

What cannot be returned

  • Watches showing wear, damage or alteration (other than bracelet sizing) after delivery.

Exchanges

To change model, size (40 mm or 31 mm) or strap, return the watch for a refund and place a new order. Before your order ships, we can change the model or strap directly: just write to us.

Defective items

If your watch arrives with a defect, or develops one, see the 2-year warranty. Defects are covered at no cost to you, including return postage.

Contact

[Company legal name]
[Address]
Email: [support email]